Terms and Conditions

Last updated: [22/09/2025]

1. Introduction and Acceptance

Welcome to [Burnt Orchid Organics] ("we," "our," or "us"). These Terms and Conditions ("Terms") govern your use of our website [www.burntorchidorganics.com] and the purchase of products from us.

By accessing our website or making a purchase, you agree to be bound by these Terms. If you do not agree with any part of these Terms, you must not use our website or services.

Our Details:

  • Company Name: [Burnt Orchid Organics]
  • Registered Address: [11 Silveston Way, Malmesbury, Wiltshire SN160QS]
  • Email: [info@burntorchidorganics.com]
  • Phone: [07568481943]

2. Product Information and Availability

Product Descriptions

We make every effort to ensure product descriptions, images, and prices are accurate. However:

  • Colours may vary due to monitor settings
  • We reserve the right to correct errors without prior notice
  • Product specifications may change without notice
  • Images are for illustration purposes and may not represent exact products

Availability

  • All products are subject to availability
  • We reserve the right to discontinue products at any time
  • If a product becomes unavailable after your order, we will notify you immediately

3. Ordering and Payment

Order Process

  1. Add items to your shopping cart
  2. Review your order carefully before checkout
  3. Provide accurate billing and delivery information
  4. Complete payment through our secure checkout
  5. You will receive order confirmation via email

Payment Terms

  • Payment is required in full at the time of ordering
  • We accept payments through PayPal and other displayed payment methods
  • All prices are in GBP and include VAT where applicable
  • We reserve the right to refuse any order at our discretion

Order Confirmation

  • Your order is confirmed when you receive our email confirmation
  • Please check your order confirmation carefully and contact us immediately if there are any errors
  • We are not responsible for orders placed with incorrect information

4. Pricing and Fees

Pricing Policy

  • All prices are clearly displayed on our website
  • Prices include VAT where applicable
  • Shipping costs are calculated at checkout
  • We reserve the right to change prices without notice
  • Price changes will not affect confirmed orders

Additional Charges

  • Delivery charges will be clearly shown before payment
  • You are responsible for any import duties or taxes in your country
  • Bank charges or payment processing fees may apply

5. NO REFUNDS POLICY

IMPORTANT: Please read this section carefully before making a purchase.

No Refunds Due to Nature of Products

Due to the specific nature of our products, ALL SALES ARE FINAL. We do not offer refunds, returns, or exchanges under any circumstances, including but not limited to:

  • Change of mind
  • Incorrect size or specification selection
  • Product not meeting expectations
  • Accidental purchases
  • Buyer's remorse

Why No Refunds

Our no-refunds policy exists because:

  • [ "Our products are customized"]
  • [ "Products are perishable/hygiene items"]
  • [ "Products are made-to-order"]

Customer Responsibility

By placing an order, you acknowledge that:

  • You have carefully reviewed product descriptions and specifications
  • You understand the no-refunds policy
  • You accept full responsibility for your purchase decision
  • You have provided correct sizing/specification information where applicable

Exceptions

The only circumstances under which we may consider compensation are:

  • Products that arrive damaged due to shipping
  • Products that are significantly different from their description
  • Non-delivery due to our error

Even in these exceptional cases, remedies may be limited to replacement or store credit, not cash refunds.

6. Consumer Rights (UK Law)

Statutory Rights

Under UK consumer protection law, you have certain statutory rights that cannot be excluded:

  • Products must be of satisfactory quality
  • Products must be fit for purpose
  • Products must match their description

Digital Content/Customized Products

Please note that for certain products (digital content, customized items, perishables), statutory rights to cancel may not apply under the Consumer Rights Act 2015.

Faulty Products

If you receive a faulty product, you must notify us within 7 days of delivery. We will assess each case individually and may offer repair, replacement, or store credit as appropriate remedies.

7. Delivery and Risk Transfer

Delivery Terms

  • Delivery times are estimates and not guaranteed
  • Risk transfers to you upon delivery
  • We are not liable for delays caused by couriers or circumstances beyond our control
  • Delivery address changes must be made before dispatch

Failed Deliveries

If delivery fails due to incorrect address or unavailability:

  • You are responsible for additional delivery charges
  • We are not liable for delays or non-delivery
  • Products may be returned to us after attempted delivery

8. Intellectual Property

Our Rights

All content on our website is protected by intellectual property rights, including:

  • Trademarks, logos, and brand names
  • Product images and descriptions
  • Website design and layout
  • Written content and copy

Restrictions

You may not:

  • Copy, reproduce, or distribute our content
  • Use our trademarks or brand names
  • Reverse engineer our products
  • Create derivative works from our content

9. Limitation of Liability

General Limitations

To the maximum extent permitted by law:

  • Our liability is limited to the purchase price of the product
  • We exclude liability for indirect, consequential, or special damages
  • We do not warrant that our website will be error-free or uninterrupted

Specific Exclusions

We are not liable for:

  • Loss of profits or business
  • Data loss or corruption
  • Third-party actions or content
  • Force majeure events

10. Account Terms

Account Creation

  • You must provide accurate information
  • You are responsible for maintaining account security
  • You must be 18 or over to create an account
  • One account per person

Account Termination

We may suspend or terminate accounts for:

  • Breach of these Terms
  • Fraudulent activity
  • Misuse of our services
  • At our sole discretion

11. Prohibited Uses

You may not use our website for:

  • Illegal or unauthorized purposes
  • Violating any laws or regulations
  • Harassing or harming others
  • Transmitting malicious code
  • Attempting to breach security
  • Commercial use without permission

12. Privacy and Data Protection

Your privacy is important to us. Our Privacy Policy explains how we collect, use, and protect your information. By using our services, you also agree to our Privacy Policy.

13. Third-Party Services

Payment Processors

We use third-party payment processors (such as PayPal) who have their own terms and privacy policies. Your use of these services is subject to their terms.

External Links

Our website may contain links to third-party websites. We are not responsible for their content or practices.

14. Dispute Resolution

Governing Law

These Terms are governed by English law, and disputes will be subject to the exclusive jurisdiction of English courts.

Complaint Process

  1. Contact us directly to resolve issues
  2. We will respond within 5 business days
  3. If unresolved, you may contact trading standards or relevant authorities

Mediation

We encourage resolving disputes through discussion. For formal disputes, we may agree to mediation before court proceedings.

15. Force Majeure

We are not liable for delays or failures due to circumstances beyond our reasonable control, including:

  • Natural disasters
  • Government actions
  • Internet outages
  • Supplier failures
  • Pandemics or health emergencies

16. Amendments and Updates

Changes to Terms

  • We may update these Terms at any time
  • Changes will be posted on this page with a new "Last Updated" date
  • Continued use after changes constitutes acceptance
  • We may notify you of significant changes via email

Severability

If any provision of these Terms is found invalid, the remaining provisions will continue to apply.

17. Contact Information

For questions about these Terms and Conditions, please contact us:

[Your Company Name]

  • Email: [info@burntorchidorganics.com]
  • Phone: [07568481943]
  • Address: [11 Silveston Way, Malmesbury, Wiltshire SN16 0QS]
  • Business Hours: [Mon-Fri   9-5pm]

18. Acknowledgment

BY PLACING AN ORDER OR USING OUR WEBSITE, YOU ACKNOWLEDGE THAT:

  • You have read and understood these Terms and Conditions
  • You agree to be bound by these Terms
  • You understand and accept our NO REFUNDS policy
  • You are 18 years of age or older
  • You have the authority to enter into this agreement

IMPORTANT NOTICE: These Terms and Conditions form a legally binding agreement. Please read them carefully before making any purchase. If you do not agree with any part of these Terms, please do not use our website or make any purchases.

These Terms and Conditions are effective as of [22/09/2025] and were last updated on [22/09/2025].